How we build trust

Every cleaner on the platform goes through a three-step verification process: 1. Identity check — passport or ID card, verified with a live selfie. 2. Background check (VOG) — a Dutch Certificate of Conduct issued by the government. 3. Reference check — at least three references from previous clients or employers. Only after passing all three steps does a profile become visible on the platform.

Every booking through cleaners is insured up to €300,000 per visit. The insurance covers liability for property damage during the clean. Need to report damage? Do so within 24 hours via our complaints procedure. We activate the insurer and guide you through the process.

You pay securely via Stripe (iDEAL, credit card, or Apple Pay). The amount is held in escrow — meaning your money is only released to the cleaner after a successful clean. This protects you as a client: if something goes wrong, you always have recourse.

Not happy after the clean? Report it within 24 hours: • We arrange a free reclean, or • You receive a full refund. No fine print. No arguing about who's right. We take responsibility.

We process personal data in accordance with GDPR. Your address is only shared with the booked cleaner, never with third parties. Payment data is processed by Stripe — we never store card numbers. More details: see our privacy policy.

All connections are encrypted (TLS). We use Row Level Security in our database: every user only sees their own data. We conduct regular security audits on our code and infrastructure.

We take every complaint seriously. Our complaints process: 1. Report your complaint within 24 hours via klachten@getcleaners.nl. 2. You receive an acknowledgment within 2 business days. 3. We investigate and offer a resolution within 14 days. Can't reach an agreement? You can file with the European ODR platform or the Dutch Consumer Disputes Committee.